Question 1

Are all your products authentic?

Accepted Answer

Yes, 100%. We source all products through verified and authorized supply channels. Every item is factory sealed and comes with our authenticity guarantee.

Question 2

Do you ship internationally?

Accepted Answer

We currently focus on nationwide delivery across Thailand. For international orders, please contact us at contact@kira-cards.com and we'll arrange shipping on a case-by-case basis.

Question 3

How long does shipping take?

Accepted Answer

Standard delivery takes 2-5 business days. Express delivery is 1-2 business days. For Bangkok and Phuket, same-day delivery is available for orders placed before 2 PM.

Question 4

Do you offer free shipping?

Accepted Answer

Yes! All orders over ฿2,000 qualify for free standard shipping anywhere in Thailand.

Question 5

Can I visit your physical store?

Accepted Answer

Our flagship store in Patong, Phuket is opening in May 2026. Located at 179 ภก.4055, Pa Tong, Kathu District — steps from Jungceylon shopping center. Open daily 10 AM – 10 PM.

Question 6

Do you buy and sell graded cards?

Accepted Answer

Yes! We buy and sell PSA & CGC graded cards. Bring your graded cards to our store or contact us online for a quote. We also offer grading submission services.

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards (Visa, Mastercard), PromptPay, bank transfers, and cash in-store. All online payments are processed securely through Stripe.

Question 8

Can I return opened booster packs?

Accepted Answer

Unfortunately, opened booster packs and boxes cannot be returned due to the nature of randomized products. Sealed, unused products can be returned within 7 days.

Question 9

Do you have a loyalty program?

Accepted Answer

We're launching our Kira Collectors Club soon — earn points on every purchase, get early access to new releases, and exclusive member-only offers. Stay tuned!

Question 10

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can also check your order status by logging into your account on our website.

Frequently Asked Questions